Privacy Policy

Personal Information

• Account Details: Your name, email address, and contact information when you register or reach out to us
• Professional Information: Company name, job title, and industry details to better serve your interoperability needs
• Communication Records: Messages, support tickets, and feedback you share with our team
• Billing Information: Payment details and transaction history for our premium services

Technical & Usage Data

• Platform Analytics: How you navigate our interface, which features you use most, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Performance Metrics: Cross-chain transaction data, response times, and system optimization insights
• Cookie Data: Session preferences, authentication tokens, and personalized settings

How We Use Your Information

Every piece of data we collect serves specific purposes that directly benefit your experience with our platform. We use your information to enhance our cross-chain interoperability services, provide personalized recommendations, ensure platform security, process payments efficiently, and communicate important updates about your account or our services.

We also analyze usage patterns to identify areas for improvement and develop new features that address real user needs. This helps us stay ahead of emerging trends in the blockchain interoperability space and continuously refine our platform's performance.

When We Share Information

We share your data only in specific circumstances that directly support your service experience. This includes working with trusted service providers who help operate our platform, complying with legal requirements when mandated by law, protecting against fraud or security threats, and facilitating business transfers if ownership changes occur.

We never sell your personal information to advertisers or marketing companies. Any data sharing occurs under strict contractual agreements that require the same level of privacy protection we maintain internally.

Our Trusted Partners

• Cloud Infrastructure Providers: For secure data storage and platform hosting with enterprise-grade security
• Payment Processors: To handle billing and subscription management with PCI compliance standards
• Analytics Services: For aggregated usage insights that help improve platform performance
• Communication Tools: For customer support, notifications, and service updates
• Security Vendors: For fraud prevention, threat detection, and platform monitoring

International Data Transfers

As a France-based company serving global clients, we occasionally transfer data outside the European Economic Area. When this happens, we ensure adequate protection through Standard Contractual Clauses, adequacy decisions, or other approved transfer mechanisms that meet GDPR requirements.

All international transfers maintain the same privacy standards regardless of location, and we regularly audit our partners' compliance with these requirements.

How to Make Privacy Requests

Exercising your privacy rights is straightforward. Simply contact us at info@searchsnapiq.net with your specific request, and we'll respond within 30 days. For security purposes, we may need to verify your identity before processing certain requests.

You can also manage many privacy settings directly through your account dashboard, including communication preferences, data sharing options, and cookie settings.

Technical Security Measures

Our platform employs enterprise-grade security protocols including end-to-end encryption for all data transmissions, secure server infrastructure with regular security updates, automated threat detection and response systems, and strict access controls for our team members.

We conduct quarterly security assessments and work with independent security firms to identify and address potential vulnerabilities before they can impact our users.

Data Retention & Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your active subscription plus three years for business record purposes.

Communication records and support tickets are kept for two years to maintain service quality and resolve potential issues. Technical logs and analytics data are anonymized after six months and deleted after two years.

When you request account deletion, we remove your personal information within 30 days, though some data may be retained longer if required by law or for legitimate business purposes like fraud prevention.

Incident Response & Breach Notification

In the unlikely event of a data breach, we have established procedures to respond quickly and transparently. We'll notify affected users within 72 hours of discovering any incident that compromises personal information, along with details about what information was involved and steps we're taking to resolve the situation.

Our incident response team regularly conducts drills to ensure rapid, effective responses to potential security threats.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, login authentication, and security features
• Performance Cookies: Help us understand how users interact with our platform to identify improvement opportunities
• Functional Cookies: Remember your preferences, settings, and personalization choices
• Analytics Cookies: Provide aggregated usage statistics that help us enhance our services

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our platform's privacy settings. Disabling certain cookies may limit some functionality, but essential features will continue to work normally.

We also respect Do Not Track signals and provide granular controls for analytics and marketing-related tracking technologies.

Policy Updates & Communication

We review and update this privacy policy regularly to reflect changes in our practices, legal requirements, or platform features. When significant changes occur, we'll notify users via email and platform announcements at least 30 days before new terms take effect.

Minor clarifications or administrative updates may be made without advance notice, but we'll always maintain the current version date at the top of this policy.

By continuing to use searchsnapiq after policy updates, you acknowledge acceptance of the revised terms. If you disagree with changes, you can exercise your right to delete your account and data.